Customer Service Contacts

Solvita is registered with the Food and Drug Administration (FDA), accredited by the American Association of Tissue Banks (AATB), and maintains all applicable state licenses. Our Kettering, Ohio processing facility is ISO 13485 certified. For access to all of our licenses and certificates, please visit www.maxxeus.com/licenses

Frozen tissue are carefully packaged on dry ice within insulated containers to maintain temperature integrity during transit.

Maxxeus can ship overnight to almost any location within the United States.

All orders are subject to a delivery fee. Please contact our Customer Service Team for more information.

STAT and first overnight shipments will be quoted at time of order.

All return orders require a Return Authorization (RA) number before product may be returned for credit. Please contact the Maxxeus Customer Service Team to obtain a RA number.

Freeze-dried and frozen tissue may be returned within 30 days of order, providing the integrity of tissue and packaging has not been compromised.

A Documentation of Storage Form (SM-501-F-02) must be completed for opened frozen boxes and requires an employee signature from the returning facility. Failure to complete the Documentation of Storage Form may result in no credit issued.

All return orders are subject to a re-stocking fee of $50 for each order returned for credit. This fee will help cover resources that were used to service the graft request.

Opened frozen boxes are subject to a $100 recertification fee and subject to a return shipping fee (facilities that ship at their own expense will not be invoiced the return shipping fee). The $50 re-stocking fee will be waived when the recertification fee is applied.